Team Lead
- Federal Operations
- 2 - 5 years
- Kolhapur
- 6 months ago
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Job Description
Role & responsibilities
- Lead, mentor, and manage a team of credit card sales executives (field/tele-sales)
- Plan and execute sales strategies to achieve monthly and quarterly targets
- Develop channel-wise acquisition plans (Branch, corporate, Open market etc.)
- Monitor individual and team performance metrics regularly
- Train and coach team members on product knowledge, customer handling, and closing techniques
- Ensure adherence to compliance, documentation, and KYC norms
- Identify new business opportunities and work on lead generation strategies
- Coordinate with internal departments (operations, underwriting, Dispatch) to ensure smooth card issuance
- Prepare daily/weekly MIS and performance reports for management
- Maintain high levels of customer satisfaction and ensure service quality
Preferred candidate profile
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Card Operations Executive / LeadEmployement Type: Full timeContact Details:
Company: Federal OperationsLocation(s): Kolhapur
Keyskills: Leadership Credit Cards Team Management Target Achievement Pressure Handling Team Building Team Coordination Lead Operations
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