Customer Support Representative
- MNR Solutions Pvt Ltd
- 1 Positions
- Noida, Gurugram
- 6 months ago
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Job Description
- Deliver top-tier customer support across all channels via calls and chats.
- Resolve issues & complaints with a focus on customer satisfaction.
- Monitor feedback to identify areas for improvement.
- Collaborate with teams for a seamless customer journey.
- Keep detailed records of interactions and resolutions.
- Contribute to developing customer service policies and standards.
- Prepare and present reports on key CX metrics.
- Minimum 2 years of experience in customer service or support.
- Excellent communication, problem-solving, and interpersonal skills
- Proficiency in using CRM tools and Excel.
- Strong multitasking and organizational abilities
- Creative problem-solving abilities and a customer-centric mindset.
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for professional growth and development.
- Collaborative and inclusive work environment.
Job Responsibilities:
Qualifications:
Benefits:
Employement Category:
Employement Type: Full timeIndustry: Gems / JewelleryRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: MNR Solutions Pvt LtdLocation(s): Noida, Gurugram+ View Contact
Keyskills: customer service voice process telecalling email support customer support chat process blended process
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₹ 2 to 7 Yr
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