Functional Support Consultant @ Biofuelcircle

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Functional Support Consultant

Biofuelcircle
1 - 3 years
Pune
11 months ago
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Job Description

Understand the BiofuelCircle platforms functionalities and user applications.

Assist users on-site and remotely in performing platform tasks and resolving issues.
Troubleshoot technical issues like connectivity, validation errors, and API failures.

User Support Documentation

Respond to user queries regarding platform features and capabilities.
Create knowledge base articles and how-to videos for efficient issue resolution.
Document defects for engineering teams to understand, replicate, and resolve.

Process Management

Follow defined support processes to track user requests and manage defects.
Proactively identify and implement solutions or workarounds for user challenges.

Ideal Candidate Profile

Experience: Up to 2 years in an application support role.
Skills:
- Strong troubleshooting and problem-solving capabilities.
- Excellent communication skills for explaining functionalities and creating explainer documents.
- Familiarity with web/mobile applications and support tools like CRM or ticketing systems.
Traits:

Proactive, accountable, and independent.
Ability to collaborate with remote, cross-functional teams.
Willingness to work in shifts and travel as needed.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Biofuelcircle
Location(s): Pune

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Keyskills: Supply chain Ticketing Application support Head Product Development Issue resolution User support Mobile applications CRM Process management functional support

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Biofuelcircle

About Us: Incorporated in mid-2020, BiofuelCircle has created a digital platform for bioenergy supply chain. The companys vision is to Empower the Green Economy, through a reliable, end-to-end supply chain for Biomass, Biofuels and other Bio-Products. BiofuelCircle is enabling a circular economy fo...

Functional Support Consultant @ Biofuelcircle

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