Hiring For Quality Analyst ( Bpo International Voice Background Only ) @ Bask Hr Consulting

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Hiring For Quality Analyst ( Bpo International Voice Background Only )

Bask Hr Consulting
1 - 11 Years
Bengaluru
6 years ago
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Job Description

Essential Functions:

Monitoring agent calls and provide feedback
Analyzing portfolio performance through calls monitored and performance reports
Improving performance through interventions
Leading and participating in client calls Continuous portfolio performance improvement
Skills and Qualifications:

Prior experience of call monitoring. Good interpersonal skills.
Excellent Communications Skills ( Both Written & Verbal )
Should have knowledge in providing feedback, calibration. Ability to transfer knowledge & check applicability .
Self Starter, Flexible and Willing to Stretch for Business Needs
Computer knowledge which includes word, excel, powe r point. Graduate degree preferred but can consider HSC or Diploma holder.

Note:

FYI: We are conducting telephonic interviews and it would be Work from home model until Lockdown is lifted. Post lockdown they might have to be comfortable for Malad Location.

Shifts: US Shifts 6:30 PM to 3:30 AM

Laptops will be provded

CTC : 4.3 LPA

Transportation Boundary:

Western Line - Upto Meera Road

Central Line - Upto Thane

Harbour Line - Upto Vashi

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Hiring For Quality Analyst ( Bpo International Voice Background Only )

Contact Details:

Company: Bask Hr Consulting
Location(s): Bengaluru

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Bask Hr Consulting

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Hiring For Quality Analyst ( Bpo International Voice Background Only ) @ Bask Hr Consulting

Home > Customer Service Executive (Voice)