Staff BSA Salesforce Support @ SpadeWorx Software

As a Salesforce Business Analyst, you will be part of a team responsible for supporting/maintaining the systems used by Sales, Legal and Marketing teams. In this role, the key responsibilities would be to work on incidents raised by end-users.

Key roles and responsibilities include:

• Work with end-users on the incidents raised for any system issue, request, and inquiry.
• Fix the issues related to SFDC configuration and simple development issues
• Work with the development team on complex development issues and drive those to closure

Experience:

• Must have a Bachelor's Degree completed
• At least 5 years experience as a Business Analyst is a must with overall IT experience more than 8 years
• Hands-on experience configuring Salesforce administration and configuration is a must
• Basic knowledge of Salesforce development (Apex, Triggers, Lightning) is a must
• Knowledge of Sales Cloud functionality is a must
• Strong analytical, presentation, communication (written and verbal) skills are a must
• Must be flexible to work in different time zones.
• Knowledge of ITIL processes is a must
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and functional skill sets
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio