Technical Support Engineer BSA
- Cloud Kinetics
- 3 - 6 Years
- Singapore
- 4 years ago
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Job Description
Role: Technical support with Java and Oracle SQL, PL/SQL support experience (Techno Functional Analyst)Position type: Full time with Cloud Kinetics deployed on the project of our client
Duration: Initial 6 months and extendable to long term
Location: Hyderabad
Interview Type: 2 rounds of Zoom video interview
Critical: Must be willing to support in shifts if needed and looking for immediate joiners
Technical Support - Techno functional Analyst
Job Description:
As a key member of the Global Support team you will be responsible for handling incidents & enhancement requests in the J2EE applications. You will be involved as a techno-functional expert in the end to end process of analyzing, solutioning, testing and delivering as per platform engineering standards and best practices.
Job Responsibilities:
Analyzing everyday production support related issues and co-ordination with Business owners
Fixing incidents following SLA process
Capturing details, reporting, writing use cases and test cases
Performing System Integration testing and coordinating with business owners for User acceptance testing and getting sign off
Willing to work on shift basis.
Support Biz users during Month end and quarter end activities
Handling IT Change management process using Service Now tool
Working with multiple IT teams on resolving/closing out issues proactively
Preparing and reporting project performance metrics and KPIs
Experience:
Must have BS/MS CS/EE degree or equivalent with 4+ years of Techno functional Analyst in JAVA/J2EE application implementation and support.
Must Have:
Strong functional knowledge and work experience in Business analysis / Business Systems Analysis
Must be proficient in oracle sql, pl/sql.
Excellent Analytical, Problem solving and troubleshooting skills
Must be able to fix issues in a fast-paced team environment with minimal supervision.
Must possess excellent verbal and written communication skills. Must be able to effectively communicate & work with fellow team members and other functional team members to coordinate & meet deliverables
Knowledge in Data Center Biz Process is an add-on
Knowledge in Java /J2EE
Anticipating your response and looking forward to speak to you
--
Best Regards,
Prashanth G
Cloud Kinetics || Rayala Tech Park, 3rd Floor, 144/7 Rajiv Gandhi Salai, OMR, Kottivakkam, Chennai, Tamil Nadu 600041
P & Whatsapp: +91 9666 363525
E: [HIDDEN TEXT]
About Cloud Kinetics:
Cloud Kinetics Solutions has been major player in the Cloud. We are among the few companies to have migrated entire large DC's (400+ servers) all-in to the cloud, and deploy and manage SAP on Cloud. Our Cloud team consists of certified cloud architects , certified sysops engineers. The Arcus Cloud Management Platform is built and managed by certified cloud developers. For more details visit www.cloud-kinetics.com
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Technical Support Engineer BSA
Contact Details:
Company: Cloud KineticsLocation(s): Singapore
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Keyskills: Production Suppor bsa Shifts
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Cloud Kinetics
Cloud Kinetics is a premier provider of digital solutions. We enable enterprises, service providers, and ISVs to drive their business objectives with minimal dependence on infrastructure elements. We offer unique platform-driven services aimed towards accelerating customers’ business tran...
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