Executive / Consultant / Analyst
- Biofuelcircle
- 3 - 5 years
- Mohali, Chandigarh
- 1 year ago
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Job Description
- Document participants business processes and update need analysis.
- Conduct user training sessions and create use case templates.
- Regularly engage with participants to ensure active platform usage and business deals.
- Conduct periodic business review and quarterly planning meetings.
- Use analytics to help customers achieve their objectives.
- Cross-sell and up-sell services like auctions and value-added products.
- Assist subscribers with platform functionalities, services, and features.
- Enter all leads and update relevant contact fields in the CRM daily.
- Support email automation by aligning sales stages.
- Conduct need analysis and platform demos to showcase features and benefits.
- Complete customer registration and KYC processes.
- Graduates/Postgraduates with a process-oriented mindset and willingness to learn.
- Ability to engage professionally with platform participants.
- Knowledge of IT systems and Office applications.
- Ability to understand, implement, and improve processes.
- Strong verbal communication, capable of interacting with both internal and external customers.
- Calm, friendly, assertive interpersonal traits.
- Strong influencing and convincing skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Onboarding - Non VoiceEmployement Type: Full timeContact Details:
Company: BiofuelcircleLocation(s): Mohali, Chandigarh
Keyskills: Supply chain Training Market development Automation Usage Customer support Management Inside sales Analytics CRM
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Biofuelcircle
About Us: Incorporated in mid-2020, BiofuelCircle has created a digital platform for bioenergy supply chain. The companys vision is to Empower the Green Economy, through a reliable, end-to-end supply chain for Biomass, Biofuels and other Bio-Products. BiofuelCircle is enabling a circular economy fo...
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