Technical Team Lead - HYD
- Cognizant
- 4 - 9 years
- Hyderabad
- 6 months ago
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Job Description
Job Summary
Join our dynamic team as a Content Services Specialist where you will leverage your expertise in Linux and Desktop Support to enhance our remote IT operations. With a focus on content strategy you will play a crucial role in optimizing our content delivery processes. This hybrid role offers the flexibility of day shifts ensuring a balanced work-life experience while contributing to our company's growth and societal impact.
Responsibilities
- Oversee remote desktop support operations to ensure seamless IT service delivery.
- Provide technical assistance and troubleshooting for Linux-based systems.
- Collaborate with team members to develop and implement effective content strategies.
- Analyze and optimize content delivery processes to enhance user experience.
- Communicate effectively in English to support diverse teams and stakeholders.
- Monitor system performance and address any issues promptly to maintain operational efficiency.
- Assist in the development of training materials and documentation for end-users.
- Contribute to the continuous improvement of IT support processes and procedures.
- Coordinate with cross-functional teams to align content services with organizational goals.
- Ensure compliance with company policies and industry standards in all IT operations.
- Utilize analytical skills to identify trends and recommend improvements in content services.
- Support the integration of new technologies to enhance content delivery capabilities.
- Participate in regular team meetings to discuss progress and share insights.
Qualifications
- Demonstrate proficiency in Linux and remote desktop support.
- Exhibit strong communication skills in English for effective collaboration.
- Possess a foundational understanding of content strategy principles.
- Show adaptability in a hybrid work environment with a focus on day shifts.
- Display a proactive approach to problem-solving and process optimization.
- Have a keen interest in leveraging technology to improve content services.
- Be committed to contributing positively to the company's mission and societal impact.
Certifications Required
CompTIA Linux+ ITIL Foundation Certification
Multichannel Proficiency (Tickets, Chat, Calls etc.)
Channel Expertise, Consistency and integration, Customer Journey Mapping, Tech Savviness, Collaboration and Coordination
Evaluation Method:- Scenario Questions, Experience Review, Tool Proficiency
System Administrator
Operation Systems Expertise (OS: Windows Servers, Linux/Unix, Mac OS etc). Networking Knowledge, Hardware and software management. Scripting and automation, Security Fundamentals, Problem solving and Troubleshooting, End User Support and training
Evaluation Method: Technical Tests, Experience Review, Scenario Questions
Web Development
Web development basic understanding and experience
IT Technical Support and Troubleshooting/ Help Desk
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Windows Server linux Mac unix
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