TL-Product info & MDM @ Cognizant

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TL-Product info & MDM

Cognizant
4 - 6 years
Hyderabad
6 months ago
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Job Description

Job Summary

Join our dynamic team as a TL-Product Info & MDM where you will leverage your expertise in Customer Service Management and Supply Chain Analytics within the retail domain. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes and enhancing customer service experiences. This position offers an exciting opportunity to contribute to our companys growth and impact the retail industry positively.

Responsibilities

Lead the development and implementation of product information management strategies to enhance data accuracy and accessibility.

Oversee the integration of customer service management systems to improve service delivery and customer satisfaction.

Provide insights and analytics on supply chain processes to optimize retail operations and drive efficiency.

Collaborate with cross-functional teams to streamline order management processes and ensure timely fulfillment.

Analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions.

Coordinate with IT teams to ensure seamless integration of MDM solutions with existing systems.

Develop and maintain documentation for product information and MDM processes to ensure consistency and compliance.

Monitor industry trends and best practices to continuously improve customer service and supply chain strategies.

Facilitate training sessions for team members to enhance their understanding of MDM and customer service management tools.

Support the development of KPIs to measure the effectiveness of customer service and supply chain initiatives.

Ensure data governance and quality standards are met across all product information and MDM activities.

Drive initiatives to enhance customer experience and loyalty through improved service delivery.

Collaborate with stakeholders to align MDM strategies with business objectives and customer needs.

Qualifications

Possess strong analytical skills with experience in supply chain analytics within the retail domain.

Demonstrate expertise in customer service management and order management processes.

Exhibit proficiency in MDM tools and technologies to support data management initiatives.

Have a solid understanding of retail industry trends and best practices.

Show excellent communication and collaboration skills to work effectively in a hybrid work model.

Display the ability to work in rotational shifts and adapt to changing priorities.

Hold a bachelors degree in a relevant field or equivalent work experience.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills: process oracle analytical order management supply chain customer service data warehousing problem solving tools sql analytics data quality operations java collaboration supply chain management procurement customer service management mdm informatica communication skills

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Cognizant

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and solutions that serve a wide range of market participants, including individual and institutional investors in public and priv...

TL-Product info & MDM @ Cognizant

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