Demand Manager ( IT PMO )
- DMart
- 5 - 10 years
- Mumbai
- 6 months ago
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Job Description
Key Skills & Experience :
- Experience in retail industry with insight and understanding of retail technologies and trends
- Demonstrable experience in managing IT portfolio or Program management office
- Expert-level knowledge of project and change management and associated methodologies, techniques, processes and approaches
- Relevant certification such as PMP is desired
- Strong analytical & problem-solving skills with ability to with an ability to think tactically as well as strategically while leading cross functional teams
- Ability to manage stakeholder relationships and collaborate with other businesses
- Excellent leadership and communication skills with ability to present and communicate effectively with both technical and non-technical audience
- Ability to manage multiple tasks, deadlines and resolution of issues
Role and Responsibility :
- Manage the relationship with the business units to capture their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.)
- Develop, define and implement the overall IT demand management structure & processes in agreement with the Head of Program Management Office
- Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing.
- Attend all relevant Business and decision-making forums which deal with future IT demand and new requirements.
- Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan).
- Develop and maintain a project priority roadmap aligned with business priority, IT capacity, technical dependencies and ongoing project portfolio.
- Capture new demand and ensure structured and high quality of demands scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
- Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions.
- Ensure timely and accurate reporting of all IT demand related issues to Head of Program Management and key stakeholders.
- Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects.
- Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.
Job Classification
Industry: RetailFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: DMartLocation(s): Mumbai+ View Contact
Keyskills: IT Program Management It Pmo IT Project Management PMP PMO
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