Telecaller
- Exide Life Insurance
- 0 - 3 years
- Chennai
- 8 months ago
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Job Description
Exide Life Insurance Company Ltd is looking for Telecaller to join our dynamic team and embark on a rewarding career journey- Make outbound calls to customers to promote products and services, or follow up on recent purchases.
- Respond to customer inquiries and provide information about products and services.
- Resolve customer complaints and provide appropriate solutions.
- Keep records of all customer interactions and transactions, updating customer information in a database as necessary.
- Meet and exceed sales and customer satisfaction targets.
- Continuously improve product and service knowledge to provide accurate information to customers.
- Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
- Follow all company policies and procedures, including those related to confidentiality and data security.
- Participate in training and development opportunities to improve skills and knowledge.
- Adhere to schedules and work efficiently under pressure to meet deadlines.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Exide Life InsuranceLocation(s): Chennai+ View Contact
Keyskills: insurance bpo customer complaints customer service customer care customer interaction outbound calling sales customer support voice process customer satisfaction outbound telesales outbound sales telecalling customer handling communication skills
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