Customer Service Representative
- IGT Solutions
- 0 - 4 years
- Noida, Gurugram
- 6 months ago
- Email to a friend
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Job Description
Customer Service Representative
Contact Person - Divya Bhaskar Job Summary: -
We are looking for a dedicated/ professional and detailed oriented CCR for a Travel process. This role involves providing customer service support on calls, chat and email for international travel process.
We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone, chat and email) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience. Who we are looking for?
- Handle customer inquiries and resolve issues efficiently
- excellent communication skills
- Provide accurate information to customer
- Process transactions and maintain customer records.
- Deliver excellent customer service and enhance customer satisfaction.
What you would be doing?
- Minimum Bachelor's degree/ Under grad(min 6 months of experience)
- Prior experience in customer service
- Strong communication and interpersonal skills.
- Ability to handle customer queries and complaints effectively.
- Relevant work exp. Preferably customer service
- Good Spoken English
- Computer Skills ability/experience using computer applications
- Typing Speed
- Call Handling Etiquette
What you will be signing up for?
- Promising career progression
- Best in industry compensation
- Transport facility
- Comprehensive training and development throughout your tenure
- World class work culture, you would not want to miss!
Looking for job???? Come for the interview and be a part of our team!!!
Mention HR DIVYA BHASKAR on the top of your resume.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: Customer Service International BPO Blended Process US Process Backend Process Excellent Communication In English Voice Process International Process Non Voice UK Process International
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