Senior Process Executive
- Cognizant
- 1 - 5 years
- Hyderabad
- 6 months ago
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Job Description
The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Googles Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Googl
- Hold certifications in Transit Planning or GTFS
- Have hands-on experience in similar domains
- Excellent writing and comprehension skills - ability to communicate in a lucid manner (written)
- Should we fine to work from office in a 24x7 work schedule along with rotational shifts
- Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
- Communicate Googles geo mission to authoritative entities and engage with potential partners to share data for inclusion on Maps, using documentation provided by Google
- Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
- Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
- Manage and track all data submissions with GDO operations teams and various external partners
- Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
- Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
- Address and resolve external partner queries associated to the project
- Troubleshoot process and operational issues reported by authoritative data sources, deep understanding of data formats, structures, etc.
- Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
- Utilize Google and non-Google owned tool to engage with new Partners and track communication
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Transit Planning Mapping GTFS
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