C2B Inspector
- Cars24
- 6 - 10 years
- Noida, Gurugram
- 2 years ago
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Job Description
We are looking for a C2B Associate to be hired on a Band1-2 level to build and preserve trusting relationships with our customers.
We ll rely on you to find ways to outperform our competition and maintain our company s positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
We expect the candidates to have a technical knowledge and understanding of Cars as they will have to carry out virtual inspection of cars via google meet.
Ultimately, you ll maintain strong relationships with our Australian clients to boost our buying and selling of used cars and in turn the whole business.
Responsibilities- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
- Technical knowledge of cars is an added advantage
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- BSc/BA in Business Administration or similar field
Job Classification
Industry: AutomobileFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Cars24Location(s): Noida, Gurugram
Keyskills: Business administration Usage Sales Analytical Inspection E-commerce Customer service Customer complaints Customer experience CRM
Cars24
CARS24 SERVICES PRIVATE LIMITED A rickety Ambassador or a shining new Porsche, a JK or a TN registration plate, an accidental car or one which wouldn't start, none of it matters because we buy any car at the best price. We have a simple solution to the most complex problem that a car owner faces...
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