US Mortgage - Dispute Support Executive
- Cognizant
- 4 - 6 years
- Hyderabad
- 6 months ago
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Job Description
Job Title: SPE/SME for Written Correspondence
Reporting to: Team Leader
Objectives
Written Correspondence team will be responsible for researching written complaints and providing a written response addressing all issues identified in the complaint. The Complaints Resolution Specialist will be responsible for the thorough investigation and resolution of customer complaints.
Key Responsibilities:
- Conduct detailed research on written complaints received from customers.
- Analyze the issues identified in the complaints and gather necessary information for resolution.
- Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.
- Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions.
- Collaborate with various departments to gather insights and information pertinent to the complaints.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Continuously improve the complaints handling process by identifying trends and recommending changes.
Qualification:
Graduate/Diploma (3 year) in any discipline. Bachelors degree in accounting or finance or related field would be preferable
- Proven experience in customer service or complaints handling.
- Experience in US Mortgage or any Mortgage backend process.
- Strong critical thinking and problem-solving skills.
- Excellent written communication skills with the ability to convey complex information clearly and concisely.
- Proficiency in data analysis and research.
- Ability to work independently and exercise sound judgment.
- Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 40 wpm.
- Good customer service attitude.
- Stress tolerance - Ability to work accurately under pressure.
- Good Team Player
- Willingness to work in night shifts(8.30 pm IST to 6:30 am IST)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: data analysis correspondence administration customer service customer interaction office administration executive support research personal assistance typing speed pa mortgage written communication typing secretarial activities investigation ea communication skills
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