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Salesforce Architect @ Sonata Software

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 Salesforce Architect

Job Description

Job Summary

We are seeking a skilled and experienced professional to join our team and contribute to several key Salesforce initiatives. The ideal candidate will have a strong background in Salesforce Marketing Automation Cloud, Einstein/AgentForce AI, and Service Cloud. This role requires a commitment to staying current with Salesforce developments and the ability to dedicate significant time to each project as needed.

Key Responsibilities

Salesforce Marketing Automation Cloud

  • Support the implementation of Marketing Automation Cloud from an architectural perspective, producing High Level Architecture documentation and adhering to Computacenter Architecture Principles.
  • Ensure the interoperability of Marketing Automation Cloud with our existing implementation of Salesforce Sales Cloud (CRM).
  • Provide basic support and guidance for existing implementations.

SF Customer Enablement Strategy

  • Define and drive the architecture behind our Customer Engagement Strategy, utilising knowledge of Salesforce Service Cloud and Genesys.
  • Propose relevant Proof of Concept/Proof of Value initiatives to help underpin the strategy and improve ways of working.
  • Identify opportunities for automation to improve internal and external user experience.

SF AI Foundations

  • Stay updated with current and future AI developments at Salesforce.
  • Collaborate with team members to leverage Agentforce/MS Copilot capabilities where there is established value for Computacenter.
  • Support the integration of AI tools into our platform.

Required Skills & Experience

 Proven experience with Salesforce Marketing Automation Cloud and its integration with Salesforce Sales Cloud.

  • Strong understanding of AI developments and their application within Salesforce.
  • Familiarity with Salesforce Service Cloud and Genesys.
  • Ability to manage multiple projects and allocate time effectively.
  • Excellent communication and collaboration skillsRole & responsibilities

Locations - Banglore , hyderabad , chennai, pune


Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Solution Architect
Employement Type: Full time

Contact Details:

Company: Sonata Software
Location(s): Hyderabad

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Keyskills:   Salesforce Sales Cloud Salesforce Marketing Cloud Salesforce Marketing Automation Cloud Salesforce Service Cloud salesforce architect SF AI Foundations Salesforce

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Sonata Software

Sonata is a global technology company, that enables successful platform based digital transformation initiatives for enterprises, to create businesses that are connected, open, intelligent and scalable. Sonata€™s Platformation„¢ methodology brings together industry expertise, platform technol...