Service Monitoring Analyst (Remote)
- Art Technology
- 2 - 4 years
- Kochi
- 7 months ago
- Email to a friend
- Report this job
Job Description
Position: Service Monitoring Analyst
Experience: 5+years
Notice period : 30 days to Immediate join
Mode of work: work-from-home (WFH)
Job Summary
Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).
Key responsibilities include, but are not limited to:
- Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)
- Eyes on glass
- Dashboard monitoring
- Investigation of alerts
- A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions
- Immediate escalation of potential issues as per defined processes
- Continually improving the effectiveness and targeting of monitoring
- Providing insights to clients and colleagues from monitoring
The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery.
Essential
- A track record of success in a monitoring role.
- Background in Financial Services, understanding of Cards is desirable
- An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage
- Keen attention to detail
- A strong sense of urgency
- Excellent oral and written communication skills in English
- Ability to perform both within a team and autonomously
- Experience in office software applications such as Word, Excel, email and browsers.
- Have a genuine passion for technology
Desirable
- Experience with the following:
- Monitoring tools and dashboards
- JIRA Service Management/Confluence
- Experience of working in a high-octane environment where client service is time critical and has a direct effect on the bottom line
Shift Timing Rotational Shift 7 AM 3 PM , 3 PM 11 PM , 11 PM 7 AM
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Art TechnologyLocation(s): Kochi
Keyskills: Fintech Incident Management JIRA Troubleshooting Help Desk Operations Transaction processing systems Electronic Point of Sale ATM System Monitoring
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