Hiring For 0-3 years
- Cognizant
- 0 - 3 years
- Hyderabad
- 6 months ago
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Job Description
Role & responsibilities
A Executives role is to be the day-to-day point of contact for all Ads campaigns. It requires great customer service skills, and they should be able to manage multiple clients in a fast-paced environment. This role works closely with Sales, Advertisers, Creative Agencies, Media Agencies, Trafficking Team, and Quality Assurance Specialists.
Responsibilities :
Resolve high volume of support requests from internal sales teams in a fast, precise, and professional manner; mostly written, but in some cases live phone calls
Develop mastery of the product, and use this to resolve support requests and escalate if necessary
Identifying the most efficient solution and escalating bugs & technical issues
Identify process gaps and proactively suggest improvements
Preferred candidate profile
C1 Versant Score or higher [Strong in verbal and written English communication]
Completed Bachelor's degree with strong academic record
Ability to work organizational deadlines and KPIs
Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
Ability to balance multiple priorities and strong attention to detail
Ability to build and maintain effective customer relationships
Ability to interface with different internal and external teams to get things done
Ability to make decisions based on the best interests of customers, as well as the technical escalations team
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Excellent communications Customer Service Written Communication Analytical Skills Problem Solving Verbal Communication google ads
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