AGM ,AGM - Call Center
- TopGallant
- 15 - 20 Years
- Bengaluru
- 6 years ago
- Email to a friend
- Report this job
Job Description
Mandatory SkillsCustomer Focus, Customer Service, Process Improvement, Problem Solving ,People Skills, Teamwork, People Management Outbound Calling, Sales Process, Performance Review, Recruiting Training,Call Center
Additional Skills
Communication SkillsData Trends Orientation Onboarding Induction Verbal Communication
Job Description
To look after entire 200+ seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Additional Information
Mandatory: Experience in Outbound call centre sales process: 6-8 yrs
Min number of agents handled : 200+
Should have working knowledge of MS Office suite
Should be Open to Travel & work under deadlines
Standard Day shift timings: 10am - 7pm (9 hours), 6 days.
Required Qualification
BA / B Com / B Sc
Job Insights
Candidate should be well-groomed and open to travel
Only Female Candidates are required.
Standard Day shift timings: 10am - 7pm (9 hours), 6 days.
Questionnaire
Q1. How many years of call center management experience do you have
Q2. How many years of Outbound sales process experience do you have
Q3. What kind of product / services were you involved in
Q4. Number of agents that you've handled
Q1. How many years of call center management experience do you have
Q2. How many years of Outbound sales process experience do you have
Q3. What kind of product / services were you involved in
Q4. Number of agents that you've handled
Employement Category:
Employement Type: Full timeIndustry: OtherFunctional Area: Customer Service/Call Centre/BPORole Category: VP/GM - QualityRole/Responsibilies: AGM ,AGM - Call CenterContact Details:
Company: TopGallantLocation(s): Bengaluru+ View Contact
Keyskills: Outbound Calling Outbound Sales Outbound Call Outbound Process Customer Service Team Managemen People Managemen Sales Promotion Team Handling Recruitmen Call Center
Fraud Alert to job seekers!
₹ Not Disclosed
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in