Application Production Support Analyst (Mainframe) @ Kiya.ai

Job Description

Job Title: Application Production Support Analyst Mainframe | ITIL | BNP Paribas
Experience: 4 to 8 Years
Location: Chennai / Hybrid
Employment Type: Full-Time

Role: Application Support Analyst / Mainframe Production Support

NOTE : interview Mode :

L1 Technical Discussion with Virtual

L2 Technical & Managerial Discussion - Face to Face ( Client location Chennai)

Job Description

We are hiring an experienced Application Production Support Analyst to manage incident, change, and request management for critical banking applications running on a Mainframe infrastructure. The candidate will coordinate closely with European teams, especially in Italy (BNL) and Rome IT, and support IT operations from India (ISPL).

Key Responsibilities

• Handle and resolve incidents, requests, and changes related to a predefined scope of applications
  
• Coordinate escalations and collaborate with Italian IT teams when needed
  
• Ensure SLA compliance and maintain service availability
  
• Liaise with infrastructure, development, and security teams for smooth issue resolution
  
• Assist in problem management and root cause analysis for recurring issues
  
• Maintain documentation and contribute to process improvements
  
• Support knowledge transfer from BNL and Paris teams
  
• Generate KPI reports and contribute to continuous service improvement
  

Technical Skills Required

• Mainframe tools & utilities:
  
• TSO / ISPF / CICS
  
• Scheduler: IWS
  
• Version Control: Microfocus Changeman
  
• Database: DB2
  
• Batch Processing: JCL
  
• File Transfer: Axway Transfer CFT
  
• Messaging Systems: MQ Series
  

Behavioral & General Competencies

• Knowledge of ITIL processes (Incident, Change, Problem)
  
• Strong coordination and communication skills
  
• Exposure to disaster recovery, HA, and production backup setups
  
• Familiarity with ServiceNow or similar ticketing systems
  
• Basic Italian language knowledge is an added advantage
  
• Strong team spirit, process orientation, and proactive learning mindset
  

Qualifications

• Graduate in IT / Computer Science or related field
  
• ITIL certification preferred
  

If anyone interested please share your updated resume Below Email

mu*********************n@ki*a.ai

6369929***

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Keyskills:   JCL Mainframe Production Support Cobol Mainframes