Senior Support Analyst
- Kiya.ai
- 2 - 5 years
- Chennai
- 6 months ago
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Job Description
Experience range : 2 to 5 years
Job Locations : Chennai /Bangalore
Work model : 24*7 (weekends) & Nightshifts during weekdays (Note : Fixed Week-off)
Notice period : Immediate/Short Joiners/Serving np (Mandatory)
*Note : Only Candidates who meets the above criteria will be contacted soon.
About the Role
We are hiring a Senior Support Analyst to be part of our Wealth Management IT Application Production Support (APS) team. This is a mission-critical L2/L3 production support role, responsible for ensuring the stability and smooth operation of wealth management systems.
Key Responsibilities
Monitor IT systems, batch jobs, and network alerts using Autosys, Nimsoft, and SolarWinds
Handle incident and service requests using ServiceNow
Perform root cause analysis and ensure timely resolution of recurring issues
Support infrastructure maintenance activities
Generate daily operational reports for various business lines
Manage AS400 user accounts for Wealth Management systems
Maintain and update knowledge base documentation (Confluence)
Collaborate with global support and IT teams on incident resolution
Ensure SLAs are met and escalate critical issues when needed
Key Skills & Qualifications
2 5 years of experience in IT infrastructure or application production support
Strong knowledge of Unix/Linux, Windows, and AS400 platforms
Hands-on experience with Autosys job scheduling
Familiarity with monitoring tools like Nimsoft and SolarWinds
Experience using ServiceNow or other ITSM ticketing tools
Excellent troubleshooting, communication, and documentation skills
Ability to work in rotational shifts (including weekends and holidays)
Bachelors degree in Computer Science, Engineering, or a related field
Preferred Attributes
Exposure to the banking or wealth management domain
Process-driven with strong attention to detail
Team player with client-focused mindset
Ability to adapt to change and contribute to process improvements
Why Join Us?
Be part of a global banking leader with a strong presence in the Asia-Pacific region
Work with cutting-edge tools and global teams
Access to continuous learning and growth opportunities
Inclusive and collaborative work culture
Interested?
Apply now to become part of a global organization.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Chennai
Keyskills: ServiceNow Nimsoft linux AS400 AutoSys Autosys Scheduler Solarwinds unix
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