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Support Analyst @ Kiya.ai

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 Support Analyst

Job Description

Hi Candidates,


We are hiring for Support Analyst (based on Linux/Unix)


Location- Mumbai

Exp- 3+ years

NP- Immediate to 30days


NO RELOCATION

JD


  • Knowledge and experience with Linux administration, Windows, AIX, WAS, CFT, Autosys and MQ Series
  • Experience with system scripting
  • Experience with Service Now ticketing system
  • Knowledge on any monitoring tools (e.g., Dynatrace, Kibana)
  • Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
  • Familiarity with DevOps tools including Gitlab, Ansible, Jenkins.
  • Expertise in scripting on one of these (e.g., Python, Bash, PowerShell).
  • Familiarity with containerization technologies (e.g., Docker, Kubernetes).
  • Experience with any cloud platforms (preferably IBM Cloud).
  • Understanding of ITIL or similar ITSM frameworks & tools (e.g, ServiceNow, JIRA service management)
  • Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
  • Good written and spoken English
  • Ability to handle the issue autonomously
  • Measure and identify areas for improving Quality and overall Delivery
  • Capable of understanding the functionality of the application and work respectively with vigilance
  • Good Team Player

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Kiya.ai
Location(s): Mumbai

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Keyskills:   Script ITIL AutoSys L2 Support Unix Linux Application Support Production Support SQL

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₹ 4-9 Lacs P.A

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Kiya.ai

The Company is a specialist banking and financial industry IT solutions company with a decade of successful operations. We help creating new business models with our software products, solutions and specialized services. We are an ISO9001 and CMM Level 5 Company having a global foot print with opera...