Senior Support Manager @ Insightsoftware

Home > Other

Senior Support Manager

Insightsoftware
12 - 20 years
Hyderabad
2 months ago
Email to a friend
Report this job

Job Description

Bachelor's Degree in Business, Finance or Computer Science or relevant work experience
8+ years in customer service or technical support management, ideally in financial environments with overall experience in the IT Industry between 12-15 Years
Experience in Managing the teams and working in a Matrix Environment
Proficient with Salesforce or similar ticketing systems.
Hands-on experience with AI tools and implementing AI in support operations.
Strong client-facing communication and interpersonal skills.
Excellent problem-solving, critical thinking, and attention to detail.
Proven ability to lead, mentor, and develop high-performing teams.
Adaptable, organized, and effective in fast-paced, dynamic settings.
Deep commitment to customer service excellence and empathetic client support.
Required to work in U.S shifts or as defined by assigned requirements
Willingness to be on-call on holidays or weekends or as required by the business

Nice-to-Have Skills:

Familiarity with ERP systems like NetSuite, Oracle, SAP
Strong knowledge of databases (Postgres, SQL, Oracle)
Experience with cloud-based solutions and infrastructure
Knowledge of ITIL processes and best practices
Passion for technology and customer success

Job Classification

Industry: Software Product
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Insightsoftware
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

500 characters remaining

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: ERP System Product Support Technical Support

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Project Manager - Process Re-engineering

Hdfc Bank

9 - 12 years

Mumbai

8 days ago

₹ Not Disclosed

Executive/Senior Executive - Quality Control (API)

Solara Active Pharma

2 - 6 years

2 days ago

₹ Not Disclosed

Qs & Billing Manager (Civil /MEP)

Tata Projects

8 - 13 years

Bengaluru

6 days ago

₹ Not Disclosed

Senior Manager - Payment Gateway

HDFC Life

6 - 8 years

Mumbai

8 days ago

₹ Not Disclosed

Insightsoftware

INSIGHTSOFTWARE INTERNATIONAL PRIVATE LIMITED

Senior Support Manager @ Insightsoftware

Home > Other