KPO Shift Lead @ Virtusa

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KPO Shift Lead

Virtusa
8 - 13 years
Hyderabad
6 months ago
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Job Description

The Shift Manager oversees end-to-end operations for the AI extracted statements verification team, ensuring timely task completion, quality control, and coordination across roles for the respective shift.Responsibilities:Manage day-to-day operations for assigned shift.
Ensure timely and accurate handling of AI extracts by associates.
Coordinate with QA, Data Analysts, and client teams.
Track productivity, SLAs, and manage shift rosters.
Handle escalations and provide mentorship to team members.
Maintain operational dashboards and reports.:
Graduate with 8+ years of experience in KPO/BPO or back-office operations.
Minimum 1-2 years in a team lead/shift management role.
Strong leadership, communication, and conflict-resolution skills.

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: Virtusa
Location(s): Hyderabad

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Keyskills: shift management team management kpo office operations sla management vendor management project management operations management team handling training change management itsm team leading incident management service delivery itil dispute resolution

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Virtusa

KPO Shift Lead @ Virtusa

Home > Operations Support

KPO Shift Lead

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Similar positions

Delivery Operations Team Lead

Engagement Delivery Leader Data Center and Cloud Operations

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