Team Lead - KPO
- Virtusa
- 8 - 13 years
- Hyderabad
- 6 months ago
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Job Description
A Team Lead (Ops) is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA, company policies and controls. Provide direction, instructions and guidance to the team for achieving the set goal.
High proficiency in Verbal /Written English.
Knowledge of MS Office, G Suite.
A Clear Communicator.
Strong Organization Skills.
Confident in the Team.
An Example of Integrity.
Influential in Core Areas.
Powerful Facilitator.
A Skilled Negotiator.
Provide status reporting of team activities to the reporting manager.
Keep the reporting manager informed of task accomplishment, issues and status.
Serve as a focal point to communicate and resolve interface and integration issues with other teams.
Escalate issues which cannot be resolved by the team to reporting manager.
Provide guidance to the team based on management direction.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: VirtusaLocation(s): Hyderabad+ View Contact
Keyskills: kpo problem management team leading incident management itil project management operations management team management customer service team handling it service desk change management salesforce technical support service desk servicenow itsm
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