Customer Support Executive @ Sutherland

Job Description

We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).

This is a blended customer support role involving voice, chat, and email communication with international clients.

Key Responsibilities:

Provide high-quality voice-based support to international customers.

Handle queries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve customer issues effectively.

Maintain customer satisfaction and adhere to quality and performance standards.

Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:

Excellent English communication skills (both verbal & written).

Strong interpersonal and problem-solving skills.

Comfortable with rotational shifts (24/7 operations).

Basic proficiency in MS Office tools (Outlook, Word, Excel).

Good typing speed and computer navigation skills.

Team player with a proactive and professional attitude.

Eligibility Travel Boundaries:

Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:

Central Line: Kalyan to Sion

Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)

Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

Shift: 24x7 rotational (including night shifts)

Weekly Off: 2 rotational offs

Perks & Benefits:

Lucrative performance-based incentives

Cab facility for safe and convenient travel

Travel allowance included

Medical insurance coverage

Work-life balance with 2 weekly offs

How to Apply:

Walk-in directly between 12:00 PM to 7:00 PM

Location: Sutherland Global Services, Airoli, Navi Mumbai

Join us and be part of a dynamic team driving global customer satisfaction!

HR Simone - 8097873***

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education:

UG: Graduation Not Required

Job Classification

Contact Details:

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Keyskills:   Customer Support US Process Inbound Voice Process Good English Communication Fluent English International Call Center us calling Excellent Communication In English International Process Us Voice Process International Voice Process International Calling