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Tech Lead - Application Support @ Prodapt Solutions

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 Tech Lead - Application Support

Job Description

Overview
  • Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
  • Good Understanding on Telecom O/BSS applications
  • Good Understanding on support cycle and Production deployments
  • Excellent problem-solving and analytical skills
  • Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
  • Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
  • Excellent verbal and written communication skills
  • Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide technical training and support to internal teams as needed.Responsibilities
  • Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
  • Good Understanding on Telecom O/BSS applications
  • Good Understanding on support cycle and Production deployments
  • Excellent problem-solving and analytical skills
  • Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
  • Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
  • Excellent verbal and written communication skills
  • Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide technical training and support to internal teams as needed.
  • Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
  • Good Understanding on Telecom O/BSS applications
  • Good Understanding on support cycle and Production deployments
  • Excellent problem-solving and analytical skills
  • Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
  • Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
  • Excellent verbal and written communication skills
  • Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide technical training and support to internal teams as needed.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Technical Lead
    Employement Type: Full time

    Contact Details:

    Company: Prodapt Solutions
    Location(s): Chennai

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    Keyskills:   python sql production support maintenance activities technical analysis c autosys problem management bmc remedy plsql rca java unix shell scripting itsm incident management application support linux .net troubleshooting shell scripting unix itil

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    Prodapt Solutions

    Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP (digital service provider) ecosystem that helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software arc...

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