46838 Similar Jobs @ 4th Quarter

Job Description

Responsibilities Address user complaint regarding hardware, software and networking. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. Requirements and skills Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform. remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills Customer-oriented attitude

Employement Category:

Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: IT - Hardware / Networking
Functional Area: Not Applicable
Role/Responsibilies: 46838 Similar Jobs

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Keyskills:   Windows Linux Mac OS Remote troubleshooting Office automation products Computer peripherals Network security practices Antivirus programs Problemsolving Multitasking Customeroriented