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Infrastructure Engineering Lead Analyst @ A Large Global

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 Infrastructure Engineering Lead Analyst

Job Description

Key Skills: ServiceNow, ServiceNow Discovery, ITOM, CMDB

Roles and Responsibilities:

  • The creation of automated discovery plans with ownership of discovery support
  • Maintaining CMDB including: data updates, CI creation/retirement, integration maintenance (service graph connectors and custom)
  • Integrating the CMDB with other books of records across the technology organization
  • Driving service owners across the technology to ensure the CMDB remains healthy and up to date
  • Identifying key performance indicators and developing dashboards capable of tracking CMDB health and identifying areas where focus is needed

Skills Required:

  • Strong written and verbal communication skills with the ability to interact with all levels of the organization.
  • Strong influencing/negotiation skills.
  • Strong interpersonal/relationship management skills.
  • Strong time and project management skills.
  • Familiarity with most of the following technologies - JavaScript, Angular
  • Familiarity with agile methodology including SCRUM team leadership.
  • Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example.
  • 6 to 8 Years of experience required.
  • 6+ years' experience managing CMDB discovery execution and patterns.
  • 5+ years' experience in automation technologies: Ansible, Phython and Powershell.
  • 5+ years' experience in CMDB management in ServiceNow
  • ITIL v3+ certification
  • Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
  • Excellent oral and written communication skills.
  • Demonstrated ability to define and develop customized solutions that meet business requirements.
  • Demonstrated ability to prioritize workload and meet project deadlines.
  • Ability to adapt in a dynamic work environment and make independent decisions.
  • Willingness to work a flexible schedule to accommodate project deadlines and/or after-hours support.

Education: Bachelor's degree or equivalent work experience required.

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: A Large Global
Location(s): Hyderabad

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Keyskills:   ServiceNow CMDB ServiceNow Discovery ITOM

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A Large Global

A Large Global Organization