Customer Service Executive - Two Wheeler Loans - Vriddhi @ Tata Capital

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Customer Service Executive - Two Wheeler Loans - Vriddhi

Tata Capital
0 - 3 years
Mumbai
6 months ago
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Job Description

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Mumbai. The ideal candidate will have 0-3 years of experience ensuring the achievement of disbursement targets for retail loan products with minimal delinquency. Roles and Responsibility
Identify target areas for prospective business and pre-screen customer segments according to organizational norms.
Ensure login and disbursement numbers meet targets, along with achieving sanction ratio targets.
Proactively understand customer needs and cross-sell multiple products as required.
Execute sales promotion activities to build customer interest in the TCFSL brand.
Build strong client relationships internally and externally, fostering a strong brand identification with potential customers.
Develop strong distribution channels and provide training to staff members and vendors.
Ensure compliance with all Audit/RBI regulations.
Job
Graduate in any discipline.
Strong understanding of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet targets.
Familiarity with audit/RBI regulations and compliance procedures.
Experience in customer relationship management and sales promotion activities.
TitleCustomer Service Executive - Two Wheeler Loans - Vriddhi - Shajapur - Radhakishan Complex - CSE, ref=6586539.

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

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Company: Tata Capital
Location(s): Mumbai

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Keyskills: customer relationship customer service retail sales cse non voice process international bpo backend operations customer care customer support disbursement sales promotion voice process relationship management vendor client relationship crm

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

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Tata Capital

Tata Capital Limited, a subsidiary of Tata Sons Private Limited, is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company. A trusted, customer-centric, one-stop financial solutions partner, it caters to the diverse needs of retail, com...

Customer Service Executive - Two Wheeler Loans - Vriddhi @ Tata Capital

Home > Customer Success, Service & Operations - Other