Team Lead - Medicare Enrollment
- Firstsource
- 5 - 10 years
- Bengaluru
- 6 months ago
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Job Description
Location: Bangalore (Work from Office)
Grade: G
Designation: Team Executive
Shift: Night shift
Number of Positions: 1
About the Role:
We are seeking a dynamic and experienced Team Lead with a strong background in US Healthcare, specifically in Member Enrollment. The ideal candidate will have proven experience in managing teams, excellent communication skills, and a deep understanding of the healthcare domain. This is a Team Lead role and requires hands-on leadership experience in enrollment processes.
Key Responsibilities:
- Lead and manage a team responsible for US healthcare member enrollment activities.
- Ensure compliance with CMS guidelines and support processes related to Medicare (preferred).
- Monitor team performance and provide regular coaching, feedback, and performance reviews.
- Prepare and maintain internal and client reports accurately and on time.
- Coordinate and conduct training sessions for new and existing team members.
- Act as a liaison between the team and upper management, ensuring seamless communication.
- Handle team escalations and resolve operational issues efficiently.
- Ensure adherence to quality, compliance, and productivity standards.
Mandatory Skills:
- Proven Team Lead experience (on paper).
- Strong knowledge of the US Healthcare system.
- Hands-on experience in Member Enrollment processes.
- Willingness to work night shifts
Preferred Skills:
- Exposure to Medicare processes and guidelines.
- Familiarity with CMS compliance standards.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or de*********i@fi********e.com email addresses.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: FirstsourceLocation(s): Bengaluru
Keyskills: Medicare Team handling member enrollment Enrollment US Healthcare Team lead Team Leading KRA Shrinkage SLA Management Claims Adjudication Attrition
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