Team Leader - Transaction Processing @ Conduent

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Team Leader - Transaction Processing

Conduent
6 - 8 years
Visakhapatnam
6 months ago
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Job Description

Min. 5+ years of overall experience in call center work, with 2 year of experience as a Team leader
Should have managed team size of min. 20-25 HC.
Experience/exposure to work for US clients (Call center/Backend) .
Good communication and interpersonal skills
Good knowledge of MS Outlook, MS Excel and, MS PowerPoint
Creating Report, dashboard, manage bottom quartile team members.
Aware on feedback mechanism and performance improvements.
Provide inputs on process improvement and opportunities.
Ready to work in US time zone and flexible with shifts.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Conduent
Location(s): Visakhapatnam

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Keyskills: Team Leading Communication Skills Team Handling night shifts Shrinkage Reporting Attrition

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Conduent

Team Leader - Transaction Processing @ Conduent

Home > Operations