Branch Operator
- Kotak Life Insurance
- 1 - 3 years
- Chennai
- 7 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
Customer Service & Support:
- Handle and resolve customer queries, issues, and complaints promptly via phone, email, or chat.
- Assist customers with claims processing and status updates.
- Ensure high levels of customer satisfaction through excellent service delivery.
Back Office Operations:
- Process cheque clearance and reconciliation as per banking protocols.
- Perform KYC (Know Your Customer) verification and documentation checks in compliance with regulatory guidelines.
- Maintain accurate and updated records of customer interactions and transactions.
- Coordinate with internal departments to ensure smooth workflow and issue resolution.
Other Back Office Duties:
- Data entry, document verification, and report preparation.
- Support administrative tasks and backend processes critical to customer operations.
- Assist in audits, quality checks, and compliance-related documentation.
Preferred candidate profile
- Bachelor's degree in any discipline.
- 1-3 years of experience in back office operations and/or customer service.
- Strong communication skills (verbal and written) in English and regional languages.
- Good understanding of KYC norms, cheque processing, and customer service protocols.
- Proficient in MS Office (Excel, Word, Outlook) and basic computer operations.
- Ability to multitask, work under pressure, and maintain confidentiality.
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: Full timeContact Details:
Company: Kotak Life InsuranceLocation(s): Chennai
Keyskills: Back Office Operations Insurance Documentation Policy Issuance Claims Processing
Similar positions
Kotak Life Insurance
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse o...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in