Team Manager @ Cognizant

Job Title: Project Manager - Implementations     

Department: Project Management

Job Description:

The Project Manager - Implementations is responsible for managing software implementation projects by coordinating internally from pre-sale through order booking, site preparation, software installation, configuration/verification, training, and customer clinical Go-Live, ensuring the customers achieve clinical adoption quickly and efficiently. The Project Manager acts as the customers advocate, facilitating a smooth hand-off to the Real Time Support Operations team.   

Key Areas of Responsibility  

• Initiate projects in salesforce.com as customer orders are booked. Oversee 50-75 implementation projects at a time.
• Coordinate schedules of customer resources along with internal resources to make efficient use of time and achieve rollout goals. Ensure both parties are properly prepared and have allocated the required resources for each step of the process.  
• Check-in on customers on a regular basis to ensure successful progression of the project in terms of cost, schedule and software/workflow functionality with the ultimate goal of achieving productive clinical usage and moving on to standard customer support.  
• Act as the customers advocate and liaison with other departments within the organization.  
• Capture detailed information about clinical or technical issues and roadblocks and translate that into Product Development changes leading to improvement.  
• Work with the Sales Department during the sales process to help ensure their success and set the customers expectations on roles, responsibilities, requirements, and timeframes for the successful implementation of the products.  
• Assist with beta partners as they implement new modules and features and determine how these changes might impact new users and implementations.  

Skills, Knowledge & Experience  

• 5+ years of software implementation experience, preferably in radiation therapy.  
• Proven Salesforce.com proficiency at the expert level  
• Ability to measure and analyze overall project performance in terms of project cost, project schedule, Client software performance, and customer satisfaction.  
• Creative thinker able to identify and implement potential opportunities for process improvements in terms of shortening project cycle times while increasing project resource utilization.  
• Proficiency in MS Office, MS Teams and JIRA issue tracking software.  
• Strong written and verbal communication skills  
• Excellent people and management skills to interact with customers, colleagues and cross-functional teams, and SNC senior management.  
• Capable of managing across a diverse cultural spectrum worldwide (US, EMEA, APAC, CALA) and the wide range of customer clinical and administrative environments (physicists, doctors, IT departments, therapists, exec management, etc.)  
• Graduation or equivalent experience required