Technical lead
- Cognizant
- 5 - 10 years
- Hyderabad
- 6 months ago
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Job Description
Key Responsibilities:
- Lead and Scale up the Process
- Managing initiatives and resources across the project to facilitate seamless transformation
- Creating and providing high quality presentations, Reports and client deliverables
- Take ownership of process management initiative
- Operationalize & deploy the process changes
- Conducting change management and process optimization
- Provide status around planned v/s progress across delivery functions to internal and external stakeholders.
- Provide accurate status based on various measurable delivery parameters including Capacity & Scope
- Define, implement and measure different KRA (Key Result Areas) for the workforce leading overall performance improvement
- Flexibility to work across multiple rotational shifts/night shifts
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Education Requirements:
- Bachelor's Degree in Science / Technology / Engineering / Mathematics / Computer Science / Computer Applications / Commerce / Information Technology
Key Skills and Experience:
- 5 to 8 years of Operations experience
- Exposure to project and program management function
- Ability to effectively influence and communicate cross-functionally with all levels of management
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
- Ability to manage multiple teams spread across different locations
- People Management Skills
- Strong communication with tactical approach in order to address issues of varying complexity.
- Defining success metrics, analyzing data and extrapolating actionable business insights
- Escalate issues to program stakeholders where necessary
- Stakeholder management and regular report outs to senior management
- Ensure achievement of SLA targets
- Process documentation and documentation management
- Project definition, communications and change management
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad+ View Contact
Keyskills: People Management Skills Change Management Time Management Process Optimization
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