Storage L1
- Algoleap Technologies
- 1 - 4 years
- Bengaluru
- 8 months ago
- Email to a friend
- Report this job
Job Description
Job_Description":"
Storage L1 Tech Engineer
Must Have
- Storage SAN fundamentals
- Fiber channel and ISCSI technology
- HP Storage Product Online Nearline
- At least one Operating system Experience Required:
- 2-4 Years hands on experience in Service Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
- Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
- 1-2 years of Field support experience preferred.
- Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
- Experience in supporting at least 2 OS in a clustered SAN centric environment.
- Experience on using HPs LTT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
- Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
- General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products solutions in SAN, Ethernet Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
- General knowledge of networking concepts and iSCSI protocol.
- Knowledge understanding of Storage arrays - EVA, MSA, NAS, XP Storage. Responsibilities
- Provide Remote Storage Hardware Software support to MC Customers, Field CEs, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
- Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
- Understanding criticality of issue and business impact by demonstrating mission critical mindset work to identify the cause of the issue in the shortest/quickest path.
- Provide immediate technical response and expertise in restoration of customer High availability environments.
- Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
- Develop and document clear action plans to resolve issues even where information may be limited.
- Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
- Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
- Collaboration with other cross functional groups i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues
- Participate / prepare Post Incident Reviews with ASM/Account Team as required.
- Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis Education and Experience
- B.E/B.Tech or Masters Degree in Technical Discipline
- Experience of 1-3 years - Possession of professional certification mandatory: A+, Server+
- Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred
- Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking.
","
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Algoleap TechnologiesLocation(s): Bengaluru+ View Contact
Keyskills: SCSI SAN Networking ISCSI Library management Ethernet CCNA MCSE Technical support ESL
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Algoleap Technologies
OneForma is part of Centific, a global digital and technology services company. We bring together data, intelligence, and experiences to deliver human-centric solutions to complex business challenges.\n\nOneForma and Centific are an equal opportunity employer and will not discriminate against any of...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in