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ITSM Consultant @ Algoleap Technologies

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 ITSM Consultant

Job Description

Job_Description":"
15+years Experience, IDP DC Chennai Location

Interim State (Key Deliverables) 3 months:
  1. ITSM Platform Capability Assessment and Gap Analysis
  2. Target Operating Model (TOM) for ITSM Platform Team
  3. Team structure and roles
  4. Interaction model between business units, platform, and operations
    1. Roadmap for ITSM Platform Uplift (612 Months)
      1. Key initiatives (e.g., Intelligence Integration, Experience Enhancement (Virtual agents))
      2. Quick wins vs strategic enablers
      3. Dependencies, risks, resource requirements
        1. Skills Transition and Recruitment Support Plan
        2. Architecture Best Practices and Guardrails Documentation
        3. Executive Playback and Handover

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Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time

Contact Details:

Company: Algoleap Technologies
Location(s): Chennai

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Keyskills:   Architecture Senior Executive ITSM Transition Gap analysis Recruitment

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Algoleap Technologies

OneForma is part of Centific, a global digital and technology services company. We bring together data, intelligence, and experiences to deliver human-centric solutions to complex business challenges.\n\nOneForma and Centific are an equal opportunity employer and will not discriminate against any of...