Manager - Customer Relationship Management - Mumbai Thane
- Shapoorji Pallonji
- 4 - 9 years
- Mumbai
- 6 months ago
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Job Description
Role & responsibilities
- Monitor and maximize customer lifetime value strategies.
- Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks
- To contribute to the overall standardization of data, formats and MIS
- To conceptualize & identify opportunities to create and implement customer delight
- Managing site visits and walk -ins during property exhibition.
- Managing web site and walk in enquiries.
- Follow up of all walk-in prospects and exhibition prospects and converting them to clients.
- To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product.
- Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers.
- Monitoring the invoices as per the site progress.
- Management of receivables, Coordination with accounts for tracking weekly and monthly collections.
- Completing formalities related to agreement and payment disbursement, Verifying agreements for registration.
- Tie up with HFIs concerning the new schemes, rate of interest, and follow up for clients loan disbursement.
- Formulating budgets, MIS reports, bookings and cancellations.
- Updation of data in ERP/ SAP (Sales Module).
- Co-ordination with the execution team, facility team for units to be ready for handing over possession.
- Inspecting of flats before handing over possession.
- To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions
- To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues
- To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
- To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed
- To ensure data entry and detailed filing of all documents received
- To ensure prompt dispatch of receipts for customer payments/ documents received
- To lead and implement customer delight initiatives e.g. welcome kits for new customers
- To coordinate with Legal/ Finance/ Engineering teams on customer documentation related issues
Job Classification
Industry: Real EstateFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Walk-insContact Details:
Company: Shapoorji PallonjiLocation(s): Mumbai+ View Contact
Keyskills: Customer Relationship Customer Experience Customer Focus Customer Management Client Satisfaction
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