Customer Service Associate
- Epicenter Technologies
- 50 Positions
- Mumbai
- 6 months ago
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Job Description
Key Responsibilities:
- Make outbound calls to customers with overdue accounts
- Send automated reminders and personalized follow-up communications
- Resolve customer queries and concerns related to payments
- Negotiate payment plans and arrangements
- Maintain accurate records of customer interactions
- Meet collection targets and performance metrics
- Requirements:
- Excellent communication and negotiation skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency in collection software and tools
- Ability to maintain a professional tone and demeanor
- Goals:
- Recover outstanding debts in a timely and efficient manner
- Build positive relationships with customers
- Improve collection rates and reduce delinquency
This role requires strong communication and negotiation skills, as well as the ability to work effectively with customers to resolve payment issues.
HR Name - Shadaab Shaikh
Contact - hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service AssociateContact Details:
Company: Epicenter TechnologiesLocation(s): Mumbai
Keyskills: call centre voice outbound sales customer service international call center customer retention customer support outbound customer relationship international bpo
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Epicenter Technologies
We at Epicenter are one of India's Leading Customer Contact Centre’s providing Voice and Non Voice Services in the areas of Collections, Sales and Customer ServiceCompany URL: www.epicentertechnology.comJob Location: Bhayander West
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