International Voice/Non-Voice Process- HR Praity @ Wipro

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International Voice/Non-Voice Process- HR Praity

Wipro
0 - 1 years
Mumbai
6 months ago
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Job Description

Role & responsibilities

Voice Process:
Handle inbound and/or outbound customer calls professionally.
Resolve customer queries, complaints, or product/service-related issues.
Maintain a positive and empathetic attitude toward customers at all times.
Record details of inquiries, comments, or complaints.

Non-Voice Process:
Respond to customer queries through email, chat, or ticketing systems.
Accurately document customer interactions and follow-up actions.
Provide accurate, valid, and complete information using the right tools.
Coordinate with other departments for faster issue resolution.

Preferred candidate profile

Good communication skills in English (spoken and written).
Basic computer knowledge and typing speed.
Strong problem-solving and interpersonal skills.
Ability to work in a team and handle pressure.
Willingness to work in night shifts.

Undergraduate candidates can also apply

Should be complete fresher

Should have all the educational documents

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills: English Language Verbal Communication Communication Skills English Typing Customer Handling Non Voice Process Voice Process Bpo Non Voice US Process Spoken English Customer Support Written Communication Bpo Voice Interpersonal Skills

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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International Voice/Non-Voice Process- HR Praity @ Wipro

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