Credit Operations Lead - South Asia Pacific
- Intelex Technologies
- 2 - 5 years
- Mumbai
- 9 months ago
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Job Description
- Lead and oversee AR collections activities across Emerging Asia (Mainly India and Thailand), ensuring timely collections and reduction of DSO.
- Manage the full AR lifecycle: invoicing, dispute resolution, cash application, and follow-up.
- Partner with commercial and sales teams to drive accountability for collections, particularly in complex cases.
- Own daily, monthly collection and timely AR aging reports and drive regular reviews with Global Stakeholders which includes the reporting of APAC nos.
- Work closely with customers to resolve payment delays, disputes, and ensure contractual compliance.
- Establish controls and ensure all collection activities are aligned with company policies and compliance standards.
- Monitor credit limits, customer creditworthiness, and recommend risk mitigation strategies.
- Collaborate with Shared Service Center (if applicable) for AR operational activities.
- Support external/internal audits, provide necessary documentation, and ensure audit readiness.
- Lead process improvement projects using FBS tools (Daily Management, Kaizen, Root Cause Analysis, Visual Management, etc.).
- Drive performance metrics such as DSO, collection efficiency, dispute resolution turnaround time.
- Communicates and coordinates with various members of the organization to ensure accuracy of systems and reporting.
- Respond to inquiries and ad-hoc analysis and reporting.
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Intelex TechnologiesLocation(s): Mumbai+ View Contact
Keyskills: Automation Kaizen Dispute resolution Process improvement Equity Healthcare Workflow Operations ASP Auditing
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Intelex Technologies
Trusted Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutionsfor Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients withunprecedented flexibil
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