Customer Care Executive- Night Shift (Immediate Joiners)
- Niit Learning Systems
- 0 - 2 years
- Kolkata
- 6 months ago
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Job Description
Kindly share resume- Sw**********u@ni****s.com
Contact - 91-8826247***
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation.
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Kindly share resume- Sw**********u@ni****s.com
Contact - 91-8826247***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Niit Learning SystemsLocation(s): Kolkata+ View Contact
Keyskills: Bpo Customer Service International Voice Process Communication Skills Inbound Voice Process International Call Center Bpo Voice Voice Process Voice Support International Calling
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