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System Support Specialist @ Intelex Technologies

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 System Support Specialist

Job Description

  • Linux Operating Systems and Desktop Support : Offer expert-level remote support for Linux operating systems and desktops. Diagnose and resolve issues related to software, hardware, and configurations using remote tools and technologies.
  • VPN Issues and Support : Manage and support VPN access for remote users, troubleshoot connectivity issues, and ensure secure and stable VPN operations.
  • Firewall Understanding and Configuration : Understand and configure firewalls to ensure network security. Manage firewall settings to optimize performance and security.
  • Root Cause Analysis : Perform detailed root cause analysis for recurring or significant incidents. Implement preventive measures to reduce future occurrences.
  • User and Password Management : Manage user accounts and password policies. Assist users with password resets and account access issues.
  • Basic Network Troubleshooting : Diagnose and resolve basic network issues related to TCP/IP, DNS, DHCP, and other networking protocols. Ensure reliable network connectivity for all users.
  • Software Upgrade : Manage and support all software patches release and update.
  • IT Security : Understanding of latest cyber security policies.
  • Incident Ticket Management : Efficiently manage and prioritize incident tickets. Ensure timely resolution of issues and communicate effectively with stakeholders throughout the process.
  • Service Case Management : Effectively and efficiently document processes, manage all assigned cases and ensure timely closure of assigned cases.
  • Customer Service Excellence : Deliver outstanding customer service, maintain professionalism, and ensure customer satisfaction in every interaction.
  • Effective Remote Communication : Maintain clear and effective communication with users and team members, providing remote support and guidance to resolve issues swiftly and satisfactorily.
  • Responsible for communicating business related issues or opportunities to next management level.
  • Performs other duties assigned as needed.
Our Needs
Here s what we ll need from you:
  • Bachelor s Degree or above.
  • Minimum of 3+ years experience in similar role supporting IT systems.
  • Medical Device industry or medical field is a plus.
  • Proven experience in IT support, with a strong focus on Linux, networking, and security.
  • In-depth knowledge of Linux operating systems, desktop environments, and troubleshooting techniques.
  • Experience with VPN setup, troubleshooting, and management.
  • Understanding of firewalls, including configuration and management.
  • Familiarity with incident ticket management systems and processes.
  • Familiarity with SalesForce (SFDC) service delivery system.
  • Ability to conduct thorough root cause analysis and implement effective solutions.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Relevant certifications (e.g., CompTIA A+, Network+, Linux+, Security+) are preferred.
  • A degree in Information Technology, Computer Science, or a related field is advantageous.
  • Ability to work effectively in a fast-paced and dynamic environment.

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Intelex Technologies
Location(s): Bengaluru

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Keyskills:   Linux VPN DNS Network security Customer service IT operations Information technology Remote support DHCP Firewall

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Intelex Technologies

Trusted Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutionsfor Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients withunprecedented flexibil