System Support Specialist
- Intelex Technologies
- 1 - 3 years
- Bengaluru
- 1 year ago
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Job Description
- Linux Operating Systems and Desktop Support : Offer expert-level remote support for Linux operating systems and desktops. Diagnose and resolve issues related to software, hardware, and configurations using remote tools and technologies.
- VPN Issues and Support : Manage and support VPN access for remote users, troubleshoot connectivity issues, and ensure secure and stable VPN operations.
- Firewall Understanding and Configuration : Understand and configure firewalls to ensure network security. Manage firewall settings to optimize performance and security.
- Root Cause Analysis : Perform detailed root cause analysis for recurring or significant incidents. Implement preventive measures to reduce future occurrences.
- User and Password Management : Manage user accounts and password policies. Assist users with password resets and account access issues.
- Basic Network Troubleshooting : Diagnose and resolve basic network issues related to TCP/IP, DNS, DHCP, and other networking protocols. Ensure reliable network connectivity for all users.
- Software Upgrade : Manage and support all software patches release and update.
- IT Security : Understanding of latest cyber security policies.
- Incident Ticket Management : Efficiently manage and prioritize incident tickets. Ensure timely resolution of issues and communicate effectively with stakeholders throughout the process.
- Service Case Management : Effectively and efficiently document processes, manage all assigned cases and ensure timely closure of assigned cases.
- Customer Service Excellence : Deliver outstanding customer service, maintain professionalism, and ensure customer satisfaction in every interaction.
- Effective Remote Communication : Maintain clear and effective communication with users and team members, providing remote support and guidance to resolve issues swiftly and satisfactorily.
- Responsible for communicating business related issues or opportunities to next management level.
- Performs other duties assigned as needed.
Our Needs
Here s what we ll need from you:
- Bachelor s Degree or above.
- Minimum of 3+ years experience in similar role supporting IT systems.
- Medical Device industry or medical field is a plus.
- Proven experience in IT support, with a strong focus on Linux, networking, and security.
- In-depth knowledge of Linux operating systems, desktop environments, and troubleshooting techniques.
- Experience with VPN setup, troubleshooting, and management.
- Understanding of firewalls, including configuration and management.
- Familiarity with incident ticket management systems and processes.
- Familiarity with SalesForce (SFDC) service delivery system.
- Ability to conduct thorough root cause analysis and implement effective solutions.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Relevant certifications (e.g., CompTIA A+, Network+, Linux+, Security+) are preferred.
- A degree in Information Technology, Computer Science, or a related field is advantageous.
- Ability to work effectively in a fast-paced and dynamic environment.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Intelex TechnologiesLocation(s): Bengaluru+ View Contact
Keyskills: Linux VPN DNS Network security Customer service IT operations Information technology Remote support DHCP Firewall
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Intelex Technologies
Trusted Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutionsfor Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients withunprecedented flexibil
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