Infrastructure Operations Analyst
- Top B2B Corporate
- 3 - 5 years
- Hyderabad
- 7 months ago
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Job Description
Role & responsibilities
- Work experience in IT Operations Centre (Mid to enterprise size environments).
- Advanced knowledge with monitoring tools (SCOM & Solarwinds).
- Proficient in identifying, diagnosing, and resolving network and server issues.
- Experience with ticketing systems (ServiceNow) to track and prioritise incidents.
- Proficient in handling high-priority incidents (P1 and P2).
- Expert knowledge with remote management and support protocols for data center operation.
- Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021.
- Proficiency in managing and patching Hyper-V hosts and Virtual Machines.
- Experience in implementing security patches and updates to protect systems from potential threats.
- Commitment to continuous learning and improvement in NOC operations.
- The candidate should have a Continual Service Improvement (CSI) mindset.
- Strong analytical and problem-solving abilities.
- Excellent collaboration skills, with the ability to work effectively with SME teams.
- Strong in writing clear and concise professional business emails.
- Thorough understanding of the ITIL-V4 framework.
- Ability to stay calm under high pressure situations.
- Willingness to work in shifts, including nights, weekends, and holidays due to business requirements.
Preferred candidate profile
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Top B2B CorporateLocation(s): Hyderabad
Keyskills: Solarwinds SCOM comptia IOC Hyper-V Windows Server Administration Patch Management ITIL
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Top B2B Corporate
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