QA Analyst
- IntouchCX
- 1 - 2 years
- Hyderabad
- 1 month ago
- Email to a friend
- Report this job
Job Description
- High school diploma or equivalent (required)
- 1 year of front-line contact center experience (preferred)
- 1-2 years of Quality Assurance experience (preferred)
- Intermediate knowledge of MS Excel, MS Word and MS Office (required)
- Ability to type 30 wpm minimum with accuracy
- Strong verbal and written communication skills, including spelling and grammar
- Excellent organizational and time management skills
- Ability to make fair and consistent judgments and decisions
- Ability to multi-task under high-pressure situations
- Ability to solve problems and offer suggestions in a positive and developmental manner
- Ability to listen attentively to use caller information to analyze and score CSRs/Tier 2 calls
- Ability to perform basic mathematical functions to ensure scoring accuracy
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Availability to work a variety of shifts including early mornings, afternoons, evenings and holidays is required
If interested, Please share your CV at ve**********u@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality Assurance
Role Category: Quality Assurance - Other
Role: Quality Assurance - Other
Employement Type: Full time
Contact Details:
Company: IntouchCXLocation(s): Hyderabad
+ View Contact
Keyskills: E-commerce Quality Assurance International Voice Process
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in