Senior Service Desk Engineer @ Progressive Infotech

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Senior Service Desk Engineer

Progressive Infotech
2 - 4 years
Noida, Gurugram
6 months ago
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Job Description

Greetings from Progressive Tech Serve

Role Name: - Service Desk Engineer

Type of Job: - WFO

No of days working in a week: - 6 days

Shift- rotational shift

Shift Time:
Morning Shift : 6AM to 4PM
Afternoon: 1PM to 11PM
Night: 8PM to 6 AM.
Location- Noida Sector 59, Noida Sector 135, Gurgaon

Address:- Noida - StellarM/S Osprey E commerce pvt ltd, Plot 5&6, Sector-135, Dist Gautam Budh Nagar, NoidaNoda - SEZCandor InfoSpace, Tower 8, Plot No. 20 &21, Sector 135, Noida - 201301, Uttar Pradesh

Service Desk & Remote Support Level 1 / 1.5 Support

Job Title: Technical Support Specialist (L1.5)

Key Responsibilities:

Provide first-line technical support globally via phone, email, and ticketing systems.
Troubleshoot and resolve issues related to hardware, software, and network connectivity.
Assist with OKTA MFA setup, password resets, and login-related support.
Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE).
Resolve device-related issues such as system freezes, BitLocker, and driver problems.
Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect.
Document incidents and resolutions accurately; contribute to knowledge base updates.
Consistently meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Required Skills & Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.
24 years of experience in a service desk or technical support environment.
Proficient in Windows and macOS environments, Office 365, and Active Directory.
Excellent customer service, communication, and analytical skills.
ITIL Foundation certification is an advantage.

If interested, please share your updated CV at ek*a@pr********e.in

Job Classification

Industry: Hardware & Networking
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Progressive Infotech
Location(s): Noida, Gurugram

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Keyskills: IT Service Desk Remote Support Ticketing Tools

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₹ 1-2.5 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Progressive Infotech

Nasscom-McKinsey placed our client at the upper end of the value chain in software outsourcing. Could it be why over 90 offshore projects have been placed with us since our inception in 1987, ensuring a technical and functional edge, as well as faster time-to-market for our client's products. A larg...

Senior Service Desk Engineer @ Progressive Infotech

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