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Spot offers For Accenture,infosys salary 7.5lks Call ruth

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 Spot offers For Accenture,infosys salary 7.5lks Call ruth

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
  • Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
  • Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
  • Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment.
  • Excellent communication skills in English language (written & spoken).
  • Ability to work rotational shifts including night shifts (UK shift).
  • Strong problem-solving skills with ability to handle multiple tasks simultaneously.
  • Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services


Freshers


Experienced


Freshers 25k


Experienced

7.5lks


Two way transport

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call ad**i@77*******9

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Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Freshers

Contact Details:

Company: Spot offers
Location(s): Bengaluru

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Keyskills:   associate college bpo Customer Service Bpo Customer Service Executive Query resolving Calls Customer Management call Customer Relationship Customer Care Escalations Customer Retention handling Customer Handling

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₹ 2-6 Lacs P.A

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Spot offers

Greetings From Ignites Human Capital Services PVT LTD Roles and Responsibilities Provide exceptional customer support to clients through phone calls Handle customer queries related to products/services offered by Accenture. Resolve issues promptly and efficiently while maintaining a high level ...

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