Roles & Responsibilities :
Primary contact to Worldwide customer department users on process inquiries and day to day operations
Technical Support and consulting on the integration of the customers IT Applications to the central gateways
Support towards Security and Risk compliance controls with respect to various Bosch regulations
Request handing on all the support queries from the customers and Escalation handling on need basis
Responsible for maintaining process documentation up to date
Consult stakeholders on Access Management related topics
Mailbox handling and query handling
Ensure the customer KPIs, quality and deliverables are met

Keyskills: Service management SAP Excel Access management Process documentation Information security Consulting Macros Technical support Reporting tools
Robert Bosch Engineering and Business Solutions Private Limited Company Description Robert Bosch Engineering and Business Solutions Private Limited (RBEI), is a 100% owned subsidiary of Robert Bosch GmbH, one of the world s leading global supplier of technology and services, offering end t...