Customer Service Representative - BPO Voice Process
- Accenture
- 1 - 2 years
- Mumbai
- 6 months ago
- Email to a friend
- Report this job
Job Description
Customer Support Executive - International Voice Process .
Job Summary:We are seeking dynamic and customer-focused individuals to join our International Voice Process team. The role involves handling inbound and/or outbound calls for international clients, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction.
Mandatory Points
- Bachelors degree preferred For "freshers" & for "experience" under graduation can also apply .
- Flexible with night shifts
- Experience only in International voice process is eligible
- "EXCELLENT" Communication Required
Key Responsibilities:
- Handle customer queries via phone calls in a professional manner.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Resolve customer complaints promptly and ensure customer satisfaction.
- Document all call information according to standard operating procedures.
- Follow communication scripts, policies, and procedures.
- Meet personal/team qualitative and quantitative targets.
- Escalate unresolved issues to the appropriate internal teams.
Requirements:
- Excellent verbal communication skills in English (mandatory).
- Minimum [6 months/1 year] of experience in an international voice process (preferred but not mandatory).
- Strong listening, problem-solving, and customer service skills.
- Ability to work in a fast-paced environment and meet targets.
- Willingness to work in night shifts and rotational shifts.
- Basic computer literacy MS Office, typing skills, CRM tools.
Preferred Skills:
- Familiarity with CRM systems and practices.
- Sales or upselling experience (for sales process).
- Technical support knowledge (for tech support process).
Benefits:
- Attractive salary with performance-based incentives.
- Transport facility (pickup and drop).
- Night shift allowance.
- Medical insurance.
- Opportunity for growth and career advancement. Interview Round:
- 1st round - versant test
- 2nd round - CD Round
- 3rd round - OPS Round ( all virtual mode )
Interested Candidate can send there 'RESUME' in this below mention mail ni********a@tr****t.com Or can also contact us on 6366478***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: Fortune GlobalLocation(s): Mumbai
Keyskills: BPO Semi Voice Voice Process International BPO International Voice Process International Voice International Process International Calling UK Process
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