Assistant Manager-Pega Prpc SME/Consultant (Support) @ _VOIS

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Assistant Manager-Pega Prpc SME/Consultant (Support)

_VOIS
4 - 8 years
Pune
7 months ago
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Job Description

Roles and Responsibilities:

Resolve all queries and issues escalated by first line or Customer Support Tam within SLA timeframes to ensure minimum customer impact.
Operate as part of the on-call rotation for second line support.
Act as representative as required for planned changes to the Pega systems.
Act as primary owner for one or more key Pega systems, Software and system maintenance / health checks are appropriate and scheduled accordingly.
Operate with the incident managers to ensure speedy resolution of issues and provide required detail for accuracy of reporting.
Work with the problem manager to determine root cause analysis and preventive measures to ensure no repeat of incidents and implement said measures.
Attend team meeting and Operations communication sessions as required.
Ensuring all incidents and issues for key systems are added to knowledge base
Ability to work in diverse and multicultural teams and develop a detailed understanding of application operations.
Good communication (written and spoken). Proactive & self-driven.

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: _VOIS
Location(s): Pune

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Keyskills: Unix Scripting SQL Queries Pega Prpc Development Integration Layer Pega marketing concepts

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₹ -10 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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_VOIS

Vodafone Intelligent Solutions (VOIS) is a strategic arm of Vodafone Group Plc, for which it creates value by enhancing quality and efficiency of a number of processes in the IT/ ITeS domain. Established in 2006, _VOIS has evolved into a global, multi-functional organization that currently has cen...

Assistant Manager-Pega Prpc SME/Consultant (Support) @ _VOIS

Home > Software Development